Introduction

Distributor Second Heart Co., Ltd. Chief Operating Officer Yukihiro Ishida Address 22-9, Shoryuji Megurihara, Nagaokakyo City, Kyoto Prefecture 617-0836
Phone : 080-4019-8587 (Representative) Reception hours: 10:00-16:00 (excluding Saturdays, Sundays, and holidays)
URL https://www.secondheart.co.jp
E-mail customer@secondheart.co.jp

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Necessary charges other than product price

You will be required to pay additional shipping charges depending on the purchase amount.
*However, prices may change during event periods.

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Delivery date/handover time

Both "home delivery" and "mail delivery" orders will be processed within 3 to 5 business days from the date of receipt of your order, and the product will arrive within 14 days.
However, in the following cases, it may take more than a week after you place your order. Thank you for your understanding.

• If the time of day you contacted us, the level of shipping congestion, or the item you ordered is out of stock (in that case, we will contact you again).

• If the desired date and time cannot be delivered due to natural disasters, traffic conditions, the delivery addressee's absence, etc.

• If we receive your request on a day other than our online store business days due to major holidays, etc.

*Delivery destinations may not be specified for all of Okinawa, remote islands, and some areas.

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Delivery range

Applies to Japan.
If you wish to ship overseas, please contact our Customer Support Center (customer@secondheart.co.jp) separately.

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Selling price

This will be displayed on the screen during the purchase process. Consumption tax is shown as tax included.

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About payment methods

Payment can only be made by credit card. Payment will be processed immediately after payment.

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About credit card payment

You can use JCB/VISA/MASTER/AMERICAN EXPRESS credit cards.
Payment will be automatically deducted from your designated account based on the terms and conditions of each credit card company.

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Exchanges and returns

For unopened products, if you contact our customer support center (customer@secondheart.co.jp) within 10 days of receiving the product, we will refund your shipping cost or exchange it for a product of the same value or less. .

We do not accept returns or exchanges for products that have been opened.

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Handling of defective products

We will refund or replace the item with a new one at our shipping cost.

First, please contact our Customer Support Center (customer@secondheart.co.jp).

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Product photo display

We take great care in taking and processing photos to faithfully reproduce the image of the actual product, but depending on your monitor and browser, the color of the actual product may look slightly different. Masu. Please note.