Privacy Policy
SECOND HEART Inc. (hereinafter referred to as "our company") recognizes the importance of protecting personal information.
Our company has established the following privacy policy regarding the handling of personal information, and declare that we will comply with this policy and handle personal information to the maximum extent possible in a caring and appropriate manner.
① Legal compliance
When handling personal information, our company complies with the "Act on the Protection of Personal Information" and other laws and guidelines regarding the protection of personal information.
Article 1 (Definitions)
In this Privacy Policy, the definitions of each term are as follows:
② Acquisition and use of personal information
Our company acquires and uses personal information only to the extent necessary for the execution of our business, employment of employees, and personnel management, and does not use personal information beyond the extent necessary to achieve the specified purpose of use (purpose external use than the specified purpose). We will also take measures to prevent personal information from being used for other purposes.
③Management and protection of personal information
Our company will take reasonable security measures to prevent the leakage, loss, or damage of personal information. Additionally, if we discover that there is a problem with personal information protection, we will promptly take corrective measures and continually improve our personal information protection system.
④Providing personal information to third parties
Unless permitted by law, we will not disclose or provide personal information to third parties other than subcontractors without obtaining the consent of the individual.
⑤Use of personal information in a form that does not identify individuals
Our company may use personal information in the form of statistical information or other forms that cannot identify individuals for purposes such as managing the security of personal information and improving the quality of products and services.
⑥ Disclosure, change, deletion, etc. of personal information
We will respond to requests for disclosure, correction, deletion, etc. of retained personal information from individuals or their agents within a reasonable period of time. For specific procedures, please contact us using the inquiry form.
⑦Internal management system
We will review our personal information management system in a timely and appropriate manner, taking into account changes in the environment surrounding our company, and strive for continuous improvement.
Article 2 (Acquisition of Personal Information)
Our company will collect and obtain personal information in a manner that complies with laws and regulations, and will never collect or obtain personal information through false pretenses or other illegal means. In addition, our company will obtain the following personal information about customers when registering for use, using our services, etc.
(1) Customer identity verification information Name, date of birth, gender, nationality, postal code, address, telephone number, email address, login password, etc.
(2) Information regarding your transactions, application information, purchase history, etc.
(3) Information regarding your payments (including financial institution account information, payment method information, etc.)
(4) Information provided by customers in relation to the use of our services Information on customers’ medical care, health, etc., and information on medical institutions they have visited
(5) Other information: Information regarding inquiries to the office set out in Article 11
Identifier information such as IP address, subscriber/device unique ID, etc.
Article 3 (Acquisition of sensitive personal information)
Except as permitted by the Personal Information Protection Act, we will not acquire sensitive personal information without the prior consent of the individual.
Article 4 (Purpose of Use of Personal Information)
The purposes for which we use personal information are as follows:
(1) To enable the Company to authenticate customers and provide the Service to them. (2) To provide customers with reference information (meaning information that the Company provides for customers' reference in the Service, including information related to diseases).
(3) To provide customers with information about medical institutions. (4) To facilitate the provision and transmission of information required by customers to medical institutions during medical treatment.
(5) To enable you to view information about yourself on the Service. (6) To investigate, improve, and conduct research and development of our services (including new services).
(7) For marketing and business development purposes by the Company (8) To send information and contact regarding the services provided by the Company
(9) To respond to inquiries from customers. (10) When necessary to carry out other business related to or incidental to the above items.
Article 5 (Changes in purpose of use)
The Company may change the purpose of use to the extent that it is reasonably deemed relevant to the purpose of use prior to the change. In such a case, the Company will promptly publish the changed purpose of use on this website.
Article 6 (Ensuring accuracy of data content, etc.)
We will endeavor to keep personal data accurate and up-to-date to the extent necessary to achieve the purpose of use, and to delete such personal data without delay when it is no longer necessary to use it.
Article 7 (Safety Control Measures)
The Company will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal data it handles, and will provide necessary and appropriate supervision to employees who handle personal data to ensure the safety of the personal data. The safety control measures that the Company will take include the following:
① Formulation of Basic Policy In order to ensure the proper handling of personal data, we have formulated this policy, which includes compliance with relevant laws and guidelines, as well as a contact point for handling questions and complaints.
② Establishment of rules regarding the handling of personal data We have established basic handling methods for the acquisition, use, storage, etc. of personal data.
③Organizational safety control measures We have established a reporting and communication system for employees to the person in charge.
④Human safety management measures We obtain necessary written documents from employees regarding confidentiality obligations.
⑤Physical safety control measures We take measures to prevent theft or loss of devices, electronic media, documents, etc. that handle personal data, and we take measures to prevent personal data from being easily identified when carrying such devices, electronic media, etc., including when moving within the company.
⑥Technical security control measures We have implemented mechanisms to protect devices that handle personal data from unauthorized external access or malicious software.
Article 8 (Supervision of contractors)
When the Company outsources all or part of the handling of personal data, the Company will select an appropriate contractor and enter into an outsourcing contract that allows the Company to reasonably grasp the status of handling of personal data. The Company will grasp the status of handling of personal data at the contractor by means of, for example, conducting regular audits, and will provide necessary and appropriate supervision of the contractor to ensure the safe management of the entrusted personal data.
Article 9 (Provision of personal data to third parties)
Except as permitted by the Personal Information Protection Act, we will not provide personal data to a third party without the prior consent of the individual.
Article 10 (Use of statistical data)
1. To the extent permitted by applicable laws and regulations, we may create statistical data that does not identify individuals based on the personal information, etc., of customers that we have acquired.
2. Statistical data that does not identify individuals may be provided to third parties and may be used by the Company in accordance with applicable laws and regulations.
Article 11 (Contact Information)
For questions or complaints regarding the handling of personal data, or requests for disclosure, correction, or suspension of use, please contact us at the following desk.
〒616-0836
22-9, Shoryuji-megurihara, Nagaokakyo City, Kyoto Prefecture
Second Heart Co., Ltd. Personal Information Inquiry Desk Email: customer@secondheart.co.jp
Article 12 (Deletion of Account)
If you delete your account for our app, we will stop using your personal data and delete the personal data held by us after a certain period of time. However, in accordance with applicable laws and regulations and our internal regulations, we may retain and use the information in a form that does not identify individuals.
Article 13 (Cookies, etc.)
In order to provide our customers with more appropriate services, we use Cookies and other similar technologies that conduct access analysis (collectively referred to as "Cookies" below).
(1) Cookies are a mechanism for storing text files such as website browsing data and input contents in your browser. This allows us to obtain information such as your website browsing history, service usage history, and location information.
We use cookies with your consent.
If you do not wish to use cookies, you can disable them in your browser; however, please note that if cookies are disabled, you may not be able to use all or part of the services on our website.
(2) Google Analytics
We use Google Analytics provided by Google.
This enables us to obtain the results of the collection and analysis of information such as your website browsing history and usage history from Google.
We may use such information provided by Google in order to provide more appropriate services to our customers.
For information on how customer information collected by Google Analytics is handled, please refer to the Google Terms of Use and Privacy Policy listed below.
・Google Terms of Use ⇒https://policies.google.com/terms?hl=ja
・Google Privacy Policy ⇒https://policies.google.com/privacy?hl=en
If you do not want to use Google Analytics, you can disable it by changing the settings on your browser.
(Last updated: December 22, 2023)
SECOND HEART Inc.
22-9, Shoryuji-megurihara, Nagaokakyo City, Kyoto Prefecture
Second Heart Co., Ltd.
Representative Director Yukihiro Ishida